LimeSurvey : “How to fix the issue, Internal Server Error – Property “Survey.gsid” is not defined ?

One day, I have received a Task to my Task list to fix an issue; which stopping the User(s) to create a Survey in one of the LimeSurvey website(s). The issue, shows below message:

Internal Server Error

Property “Survey.gsid” is not defined.

An internal error occurred while the Web server was processing your request. Please contact the webmaster to report this problem.

So, I was completely not aware what went wrong here & I really don’t know that time; how to fix the issue. I have done, some investigation & figured out where the issue is and I fixed it. Would like to share the same with you; the steps I followed to fix the issue.

• This article applies to LimeSurvey version 3.x.
• You can try with other versions too; it may work. But I had fixed this issue for the version LimeSurvey 3.x. 🙂

1. When I received this Task; I have started contacting the User to get more details about the issue. Would more likely to understand what changes the User had done, before he/she was seeing this issue.
2. And came to know from the User, that he/she was facing this issue after Upgrading the web site to the latest version of LimeSurvey software.
3. Then I had some to the clue that, how to reproduce this issue on my TEST System. I did the same, and it was started appearing to me too.
4. Based on my experience, and the information I had, I figured out easily what went wrong. Usually this is something where we need to clear the cache. Followed the below steps to fix this issue:
5. Log-in into the web server & go to the location where LimeSurvey website files are installed.
6. Go to the cache folder where LimeSurvey will maintain the cache files. Usually the location is:
7. public_html/tmp/runtime/cache
8. Remove all the files in this cache folder.
9. Then go to the web site and Refresh the Page. Now you don’t see the issue and LimeSurvey allows to create the surveys.

I have successfully fixed this issue and I can see my User’s happy face. 🙂

🙂 Sahida